Advertisers save time and uncover new keyword ideas with the Opportunities tab

[Cross-posted from Inside AdWords Blog.]

If you're a small business, time can often feel like your most valuable and most constrained resource. While youíre doing everything you need to do to keep your business up and running, important tasks like AdWords account optimization can fall to the bottom of your to-do list.

Knowing that time is a key factor for all AdWords advertisers, we created the Opportunities tab to provide you with automated and customized keyword, bid, and budget ideas. Here are two stories of advertisers who used the Opportunities tab to find new keywords quickly and easily.

Fitness Singles
Chris Mattioli founded Fitness Singles, a fitness-focused online dating website in 2003. With Chrisís dedication and some help from AdWords, he has grown his business to over one million global members today.

click for full size image

Like many small business owners, Chris wanted to improve his AdWords performance, but didn't have a lot of time to work on his account. When Chris discovered the Opportunities tab, he knew it was a good fit for Fitness Singles, since it allowed him to uncover new keywords quickly and easily.

Chris scans the keyword ideas in the Opportunities tab regularly to find terms related to fitness, online dating, and singles. He's found many ideas that are similar to the keyword combinations and variations that are in his account, but that he may have accidentally overlooked. He's also found completely new relevant keywords to include in his campaigns. In one instance, Chris saw terms such as promotion code and coupon among his keyword ideas. From there, he decided to add a number of discount-based keywords to his campaigns. Chris says, "The Opportunities tab can often find new keywords that are relevant our ads and that don't currently exist in our account. It also helps you identify new keyword areas--even when you thought you had it covered."

resortsandlodges.com
Ryan Bailey, President and Co-Founder of resortsandlodges.com, describes his company as a full-service agency rather than a travel directory. "We have a rapidly growing client base of two thousand-plus and a business model that gives our clients turnkey marketing and advertising support." While part of a large company, VEMGlobal.com, resortsandlodges.com runs as a small business and keeps its operations small and scrappy.

On the site, you can 'book your spot' to save your travel information, plan your next trip, and more
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Like Fitness Singles, resortsandlodges.com uses the Opportunities tab to find new keyword ideas and save time. Ryan says, "The Opportunities tab provides high-quality keywords--and a lot of ideas we wouldnít have thought of otherwise, which is the whole point! It's great that you can easily scan through the ideas and find hidden jewels and then apply those insights for both keyword selection and site optimization."

Mollie Moore, the company's interactive marketing manager, also used the Opportunities tab to help with a website redesign project in March 2010. The previous version of resortsandlodges.com had dozens of links at the bottom of the page, and Moore was tasked with de-cluttering and limiting these links to the most important content. Looking at the number of keyword ideas associated with a particular theme as well as the traffic estimates for each keyword idea, the team learned that ìthe most effective content sections were top destinations, popular resort types, popular trips, and so forth," says Moore. "We also used ideas from the Opportunities tab to build out our meta titles, descriptions and keywords embedded in the back-end of every page on the site. Using the Opportunities tab, we can reduce guesswork in determining the most effective content."

To learn more about Fitness Singles and resortsandlodges.com and how they use the Opportunities tab, read their full case studies in the AdWords Help Center. You can learn more about the Opportunities tab in the AdWords Help Center or our YouTube video series.

Posted by Nathania Lozada, Inside AdWords crew

The Austin Chamber of Commerce Welcomes Google to Central Texas

(Cross-posted from the Hotpot Blog.)

Editor’s Note: Last week we kicked off a local marketing campaign for Google Places in Austin, Texas, to spread the word about all the Google tools business owners can use to connect with customers. Here, our new friend Rebecca with the Austin Chamber of Commerce talks about why Google’s a great fit for the Austin small business community.

Several weeks ago Google called us. They were looking to work with the Austin Chamber of Commerce and Austin’s local business community for a new marketing campaign about Google Places. Google’s been taking a new approach to marketing Google Places, their business listings, and a recently launched tool to help connect customers to those businesses, Hotpot. We were thrilled to hear about their interest in Austin.

Why Austin? Our national recognition as a tech-savvy hub for business development means the city is a natural fit for Google’s initiatives. The Google Places Business Kits will be introduced to the Austin Chamber’s network of business leaders in central Texas. These kits include a sampler of marketing materials that can help businesses get more exposure, get them reviewed online, and get more customers through their door.

Business owners also will have the ability to connect with potential customers through Google’s new rating tool, Hotpot. With Hotpot, people now have the ability to rate and review local businesses and share those opinions with friends. When that person uses Google to search for local places, their search results become more personalized based on their tastes and those of their friends.

At the Chamber, we’re always working to understand the small business climate as we develop our benefit programs. One trend we’ve noticed is the convergence of social and mobile computing, along with the growth of location technology and services. Google Places and Hotpot act as a great set of tools business owners can use to take advantage of these trends.

As small business owners look to expand their market reach, online promotion plays an increasingly important role in both attracting new businesses and retaining loyal customers. Easy access to accurate information online and helpful reviews work toward business stability. Google’s partnership with businesses in our city will support and enhance the opportunities for raising a branded level of awareness to the consumer. Certainly, it will be exciting to witness what happens in the marketplace when Google, with its global reach, meets Austin, whose reputation for innovation and creativity is well-earned. We at the Chamber are forecasting exciting new developments ahead in 2011.

Posted by Rebecca Martin, SVP, Austin Chamber of Commerce

Going Google across the 50 states: Missouri consulting firm removes communication barriers

(Cross-posted from the Official Google Enterprise Blog)

Editor's note: Over 3 million businesses have adopted Google Apps. Today we’ll hear from Tom Dey, co-Founder of DeyFischer Consulting in Missouri. To learn more about other organizations that have gone Google and share your story, visit our community map or test drive life in the cloud with the Go Google cloud calculator.

A typical day for a DeyFischer consultant doesn’t often involve our corporate offices, and they’re rarely in the same city as the week before. Our more than 50 consultants are out in the field, working side-by-side with clients around the world to deliver SAP business solutions. Back at our headquarters in Missouri, and SAP retail office in Atlanta, we have DeyFischer business managers, recruiters and an administrative team – but no IT personnel on staff.

At any given time across the company, we’re operating in dozens of countries and time zones. Before Google Apps, we were using a variety of different email clients and calendar systems – it was a free-for-all when it came to which office tools individuals wanted to use. Supporting all these tools was very labor-intensive. Our administrative team had to send each new consultant instructions on how to set up their email client so we could forward DeyFischer email to them. Corporate contacts and calendars, which are vital in our business, were sent out only once a month because sharing them was so cumbersome.

With Google Apps, communication is seamless and our administrative team can go back to its core job: driving revenue for the company, rather than serving as a help desk. To set up Google Apps, we worked with Umzuzu, a Google Apps Authorized Reseller. Umzuzu designed a strategy to help us transition to the cloud that included migrating old emails and comprehensive training for all employees. The whole process was painless and during it all, we had no downtime or lost emails – which our employees were grateful for!

Part of the transition included migrating our more than 3,500 contacts over to Google Apps. With advice and technical support from Umzuzu, we implemented Floreysoft’s Shared Contacts application from the Google Apps Marketplace. It’s integrated directly with Google Apps so when someone at DeyFischer adds a contact to the database, it’s immediately available to consultants across the company.

With Google Apps, communications have changed for the better and employees are now more productive in the office and on the road where they can easily access email, calendar and other important documents on their laptops or mobile phones. Scheduling is even easier with many consultants using Google Calendar to send meeting invitations directly to their clients.

We’re growing fast and Google Apps is helping us keep up the pace. Unlike before, email accounts are now created quickly and easily, and new employees are directed to a welcome site created with Google Sites. This frees the management and administrative teams to focus on hiring exceptional consultants rather than on-boarding new ones. Google Apps is helping us expand and reach new heights.

Posted by Tom Dey, co-Founder, DeyFischer Consulting

Keep Your Recommendations Weird in Austin

(Cross-posted from the Hotpot Blog.)

Editor’s Note: Starting today, we’re kicking off a local marketing campaign in Austin, Texas, to spread the word about Google Places and Hotpot among local business owners and those who live and work in the area. To get the Austin party started, we’ve teamed up with Torchy’s Tacos to give away delicious free tacos to their customers (get ‘em while they’re hot!). We asked Tiffany Harelik, a fourth generation Austinite and member of the Torchy’s team, to write a little something for the blog about working with Google and some of the amazing food Austin has to offer.

Photo courtesy of Jared Tennant Photography

When Google first called me at Torchy’s Tacos, they said they were coming to my hometown to celebrate Austin’s local business community. Hot off the track from launching Hotpot, a new local recommendation engine from Google Places, Google has chosen Austin to promote this fun new technology because of our forward-thinking and love for all things local. And several Austinites had recommended Torchy’s as a great team to partner with when Google hit town. 

Cecelia and Vanessa from the Hotpot team met me at the Trailer Park on South 1st Street to chat about all the delicious food we offer here in Austin, and to talk about all the Google products you can use to help your business (or your favorite Austin business) connect with customers. Cecelia had a clue about Austin’s great food offers, being a UT alumna, but Vanessa was new to the Tex-Mex scene, so we had to order some tacos before we could even proceed.

Photo courtesy of Jared Tennant Photography

We quickly decided we wanted to do something fun for Torchy’s customers, and what’s more fun than free tacos?

Thus, I'm exceptionally excited to announce that we’ll be giving away — on Google — the Hotpot taco (or for those familiar with our menu, the Migas) at all six Torchy's Tacos locations until 2pm today. Keep in mind this is while supplies last and one per customer. Woohoo! Thanks, Google.

Now back to Hotpot. It’s a tool that supports local businesses by allowing users to share the places they love with their friends and discover new places they might like. As both a local Austin business owner and someone who reviews other local businesses, I'm excited about Hotpot and very happy to see big dogs like Google collaborating with unique trendsetters like Torchy's.

One of the fun features of Hotpot is the Best Ever medal, reserved only for the most deserving of favorite local spots. The Google girls asked me about some of my Best Ever trailer food vendors so they could check them out while here in Austin. (This, as you know, is always my most dreaded question. Trailers, you’re all pretty.) But for you, Google and readers, here is just a tiny portion of the awesome trailers not to miss, in addition to our beloved Torchy's:

G'Raj Mahal – fine Indian dining al fresco on Rainey Street
La Boite Cafe – unique local bistro cuisine in an eco-friendly box on S. Lamar
Franklin Barbecue - a must-have mouthwatering bbq experience east of campus
Hey Cupcake! - selling thousands of swanky cupcakes a day in multiple locations
Mighty Cone - gourmet fried chicken from the creators of Hudson's on the Bend on South Congress
Lulu B's Sandwiches - one of the best-kept underground secrets of sandwich teases on S. Lamar
The Flying Carpet – incredible Moroccan food from a loving family on South Congress

Photo courtesy of Jared Tennant Photography

A big thanks again to Google for recognizing Austin for one of the things we love about ourselves: that we vote with our dollars by supporting each others' businesses both on and offline.

Posted by Tiffany Harelik. Tiffany started her company Trailer Food Diaries with nothing more than a blog in February 2010. Attracting the attention of C3 Presents, she partnered with them to create the first annual Gypsy Picnic trailer food festival last fall. Her successes led local trailer food ambassadors Torchy's Tacos to hire her, and she consults with other trailer food vendors across the country. Her trailer food cookbook will be coming out this fall. She remains inspired by the foodie-entrepreneurs she encounters on her trailer food journeys.

Tips and tricks for Retail advertisers

Please enjoy the second post in the series of tips and tricks for advertising within your industry. This week: Retail! Up next is Travel.

There are countless varieties of products, services, and companies within the Retail industry, but one thing unites us all: seasonality. Whether you’re selling school supplies, MP3 Players, or sports gear, you probably have a ‘hot season’ and some semblance of a ‘down season.’ I think our biggest trap as Retail advertisers is to only focus our efforts on the hot season; whereas Retail marketing should really happen year-round.

You have a lot of options and resources -- both free and paid -- available for marketing your business throughout the year. Below I’ve outlined a few of my favorite tools and tips.

• Figure out when your hot season actually starts. Many marketers assume they know when their hot season starts and ends or they base this year’s strategy on last year’s season. Use Insights for Search to better understand when customers begin to search for your products. If you look at search volume on ‘swimsuits,’ you’ll notice that queries actually begin to rise in January and maintain steady volume throughout July. Don’t fall into the trap of advertising swimsuits only in the summer!

• Use different types of campaigns at different times. Once you fully understand your seasonality, think critically about the different types of advertising you’ll do throughout the year. For AdWords customers, for example, I recommend exploring theRemarketing Tool to keep track of customers who may have visited your site during the down season. When hot season strikes again, you’ll be able to reach these customers when they are more actively pursuing your products. Remarketing is also a great way for AdWords customers with multiple seasons to reach people throughout the year. For example, if you sell flowers, you can set up a cookie to target people who purchased flowers from you on Valentine's Day, and then begin showing them ads for your Mother's Day specials in April.

• Through it all, continue to optimize your account structure. Once you’ve established the initial structure of your account, be sure to track performance and optimize your keyword lists and ad texts, particularly during down seasons. I recommend using the ‘Search terms’ report on your broad match keywords or the Opportunities Tab to identify new keyword ideas as well as negative keywords. For your ad text, look at which ads converted best in the previous hot season, and see if any consistent themes jump out. You may notice that mentioning ‘Save 20% on Gifts’ worked better than ‘Save Big on Gifts’ and you can edit your text accordingly for the next hot season.

• Take advantage of free offerings, particularly during the down season. For Retailers with physical locations, it’s imperative that you create a listing on Google Places. Particularly as consumers increasingly search while they are on the go, it’s important that people know when they are near your physical location!

Think of how much more time you have when you’re in the down season -- and use this time to optimize and grow your business in advance of the hot season. Our customers’ interests and behaviors change each year and yes, it can be difficult to keep up. Lucky for us, we have plenty of options to reach our customers at different phases of the conversion cycle and many tools to better understand our customers. Best of luck in 2011!

Posted by Tim Freeth, Team Lead, AdWords Retail

Google Hotpot now on Google.com and around the world

[Cross-posted from the Hotpot Community Blog]

Back in November, we introduced Hotpot, a new local recommendation engine powered by you and your friends. Using Hotpot is simple: you rate places on google.com/hotpot—restaurants, hotels, cafes—and add friends on Hotpot whose opinions you trust. Then the next time you perform a search, Google will serve up personalized results, listing places based on your tastes, as well as recommendations from your friends.



We’ve watched Hotpot grow and change over the last couple months, and today Hotpot is really going places: to a Google search box near you and around the world.

You can now enjoy Hotpot recommendations in your regular search results on Google.com. So say you’re looking for a restaurant in Barcelona. Go to Google and search [restaurant barcelona]. If a friend has rated a particular restaurant, you might see their rating and what they had to say about it—as well as their name and photo—directly beneath that restaurant’s listing. To see all recommendations by your friends, click “Places” on the lefthand side of the page, and choose “Friends only.” Remember, you’ll need to be logged in to your Google account in order to see recommendations.

Seeing place recommendations based on your tastes and those of your friends across more Google searches will make results more relevant to you and maybe lead you to discover a new gem. If you don’t have Hotpot friends yet, you can invite them to share all the places they love with you by using the “Friends” tab on google.com/hotpot.

But Hotpot will only be half the fun if you can’t share it with all your international friends. So starting today, we’re making Hotpot available in 38 new languages—including Chinese, French, German, Italian, Korean, Polish, Russian and Spanish—allowing people to share their favorite places in their native language.

Start rating and sharing recommendations with Hotpot everywhere, anytime: at google.com/hotpot, on Google Maps, using Google Maps for Android with an easy widget, and on our new iPhone app.

Happy rating!

Posted by Lior Ron, Product Manager

Tips and tricks for Financial Services advertisers

We’ve asked our AdWords Team Managers to provide tips and tricks for online advertising within particular industries. Over the next few weeks, we’ll feature these guest posts on the Small Business Blog. We're kicking off with a guest post on advertising within the Financial Services industry -- check back for information on your industry!

In thinking about ‘online advertising’ it’s easy to focus on keywords, ad texts, and clickthrough rates. Now with more online media channels than ever, it’s important we think about our online identity holistically as well -- and that we consider how this identity might impact our advertising both on and offline.

This practice is particularly important for advertisers in the Financial Services industry. Our businesses and customers are greatly impacted by economic trends and world events. For this reason, I encourage you to consider the following tips when developing your advertising strategies.

• Be an industry expert. As a member of the Financial Services industry, you must be an expert on the economy as a whole -- not just an expert of your own particular niche. One thing we’ve learned from the recession is just how interconnected the Financial Services industry is: decisions and regulations in one sector often impact dealings in another. For example, as interest rates were lowered through the recession, consumer interest in refinancing increased at a sustained level. As a marketer, you must stay on top of these trends to understand how they impact your business and your customers.

• Adjust your online advertising strategy in reaction to consumer behavior or industry trends. If you notice a particularly pertinent financial ruling or piece of news, use Insights for Search to learn how this change has impacted search behavior. For example, as Congress considered extending the Bush Tax Cuts recently, consumer searches spiked. What an excellent opportunity to get your name in front of your target audience in order to get the most out of your marketing budget!

• As an example, Humana insurance recently noticed changing consumer behavior and incorporated industry trends into their marketing strategy. In reaction to changing healthcare reform and later medicare enrollment, Humana took the opportunity to educate their customers via a YouTube brand channel and edited their ad text to include pertinent terms, such as ‘affordable.’

• Manage your online brand and reputation. For better or for worse, there are now countless channels through which you can influence your brand online. I recommend setting up Google News Alerts that trigger when your company name is mentioned. I also recommend creating Profile Pages, listing your business on Google Places (only, of course, if you have a brick and mortar address), and testing new Google ad formats that showcase your product or service, such as SiteLinks.

• Engage with your customers online. And finally, to build upon your online brand, it’s important to interact with your customers online. Engaging with your customers online can also help you better understand if/how economic trends are impacting them -- and this can help you make business and advertising decisions. I recommend creating Twitter, Facebook and YouTube identities to solicit feedback and engage with your customers!

2011 is an exciting year to be an online advertiser! In planning your advertising strategy this year, make sure you take a step back to see the bigger picture. For more tips on Google’s tools related to online business, please visit the Small Business Center.

Posted by Payton Dobbs, Team Manager, AdWords Financial Services